Welcome to Flowers East Sheen. These Terms & Conditions (“Terms”) apply to all customers who use our website to order flower delivery services in East Sheen and the surrounding areas. By placing an order through our online store, you agree to comply with and be bound by these Terms. Please read them carefully before completing your purchase. If you do not agree to these Terms, please refrain from using our online services.
Our online flower ordering process is designed to be simple and straightforward, ensuring your ordering experience is smooth and reliable.
To place an order for flower delivery in East Sheen:
We advise that you double-check delivery addresses, dates, and recipient information, as mistakes may lead to delays or unsuccessful deliveries for which we cannot accept liability. Orders can be placed for same-day, next-day, or future delivery dates, subject to availability.
All online orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order before confirmation, in which case you will be notified and any payment refunded promptly. Occasionally, specific flower varieties or arrangements may be unavailable due to seasonal changes or supply constraints. In such instances, Flowers East Sheen will substitute with similar products of equal or greater value, ensuring the overall appearance and style are maintained. If a suitable substitution is not possible, we will contact you to arrange an alternative solution or refund as appropriate.
Payments for online flower orders can be made using the secure payment methods displayed at checkout, including major credit and debit cards. Payment is required in full at the point of order to secure your selected delivery date and floral arrangements. All prices are inclusive of VAT unless otherwise stated and are quoted in Pound Sterling (£ GBP). Delivery fees will be added at checkout and clearly displayed prior to payment confirmation. An order is not considered complete until payment is received and you have received confirmation from Flowers East Sheen.
We understand that circumstances can change, and you may need to amend or cancel your flower order.
To request a cancellation or change, please use the contact form on our website quoting your order number. Refunds for valid cancellations will be issued via your original payment method within 3-5 working days.
Flowers East Sheen delivers exclusively throughout East Sheen and its surrounding areas. We will make every effort to deliver your order on your requested date and to the address specified during the order process. However, delivery times are estimates and are not guaranteed. Delivery may be affected by factors outside our control, such as extreme weather or road closures, for which we cannot accept liability. In the event that the recipient is unavailable at the delivery address, our driver will attempt to leave the flowers in a safe location, with a neighbour, or will leave a collection notice, depending on your specified instructions and our discretion.
All floral products are handmade and, as such, may vary slightly from the images and descriptions on our website. Variations may also occur due to natural differences in flower sizes, colours, and seasonal availability. Where a specific bloom or colour is unavailable, we reserve the right to substitute items of similar style, quality, and value. Our commitment is to maintain the intended appearance and impact of your chosen arrangement. Should the substituted items significantly alter your chosen theme, we will contact you for approval prior to delivery whenever time allows.
Due to the perishable nature of flowers, returns are generally not accepted once the items have been delivered. If you are dissatisfied with the quality of your delivered flowers or if your order arrives incomplete or damaged, please contact us within 24 hours of delivery. To help us resolve any issues promptly, please provide your order number and photographs of any problems. At our discretion, we may offer a replacement arrangement or a partial or full refund, depending on the circumstances. We strive for complete customer satisfaction and will do our best to address any concerns you may have.
You are responsible for ensuring that all information provided during the order process is accurate, including delivery address, recipient details, and contact numbers. Flowers East Sheen is not liable for delays or non-delivery resulting from incorrect or incomplete information supplied by the customer. By agreeing to these Terms, you confirm that you are at least 18 years old or have the authority and consent to place an order on behalf of another person.
Flowers East Sheen’s liability to you is limited to the total price paid for the relevant order. We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits or goodwill, arising from the use of our services or from delays, non-deliveries, or errors in the order process, except in the case of death or personal injury caused by our negligence. Nothing in these Terms affects your statutory rights as a consumer under UK law.
We shall not be liable for delayed or failed performance of our obligations under these Terms if such delay is due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, strikes, or service outages.
All content on the Flowers East Sheen website, including images, product designs, text, and graphics, is protected by copyright and intellectual property laws. Customers may use our website and content only for the purpose of browsing, ordering, and receiving our services. Any reproduction, distribution, or commercial use of our content without written permission is strictly prohibited.
Your privacy is important to us. Any personal information you provide to Flowers East Sheen through the order process will be handled in accordance with our Privacy Policy and the requirements of applicable UK data protection laws. We use your information solely for processing orders, delivering flowers, and providing customer service. We do not sell or disclose your details to third parties except as required by law or for the fulfillment of your order.
These Terms and any disputes arising from them are governed by the laws of England and Wales. By ordering with Flowers East Sheen, you agree that any dispute or claim arising from or in connection with these Terms or your purchase will be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers East Sheen reserves the right to update or modify these Terms at any time to reflect changes in our business, laws, or for other reasons. When changes are made, we will update the Terms on our website. You are encouraged to check this page periodically. Placing an order following changes to the Terms signifies your acceptance of those changes.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms & Conditions apply to all customers placing online flower delivery orders within East Sheen and the surrounding areas. If you have any questions or concerns regarding these Terms, please use the contact form on our website. Our team is available to assist with any queries about ordering, delivery, or our products.
Thank you for choosing Flowers East Sheen for your online flower delivery needs in East Sheen and the nearby areas. We look forward to serving you!
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 196 Upper Richmond Rd W, London, SW14 8AN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Sheen, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Sheen.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
