At Flowers East Sheen, your satisfaction is our top priority. As a trusted local florist serving households and businesses throughout East Sheen and nearby areas, we are committed to delivering the freshest, most beautiful flowers with every order. Our team carefully selects and arranges each bouquet to ensure maximum freshness and longevity. If your order does not meet your expectations, our clear and straightforward returns, refunds, and complaints process is here to help.
We take every precaution to ensure your flowers arrive in perfect condition. However, in the unlikely event that your flowers arrive damaged or visibly wilted, please notify us as soon as possible—ideally on the same day as delivery, but within 24 hours at the latest. To help us resolve your issue swiftly, we may request a clear photograph of the damage or wilted blooms.
Once we receive your claim and review the details, we will offer a replacement bouquet at no extra cost, or, if you prefer, organise a full refund. Your satisfaction and trust in our fresh flowers guarantee is important to us, and we will make the process as quick and simple as possible.
We stand by the quality and freshness of every arrangement we deliver. Flowers East Sheen guarantees that your flowers will stay fresh for a minimum of five days from the date of delivery, provided they receive good care and are kept in a suitable environment. If your flowers show signs of wilting or do not stay fresh within this time window, please contact us promptly with details and a photograph so we can assist you appropriately.
Your peace of mind matters to us. If your order is damaged, not as described, or does not meet our freshness standards within the guaranteed window, you can select from the following options:
Refunds and replacements are typically processed within 2–3 business days of claim approval.
We truly value your feedback, as it helps us improve our service. If you have a complaint or concern—whether it’s about the quality of your flowers, delivery, or another aspect of our service—please let us know. We aim to resolve and respond to all complaints within 48 hours.
To lodge a complaint or raise an issue, please provide your order reference, a detailed description of your concern, and relevant photographs if applicable. Our experienced customer care team will review your case promptly and work with you to find a solution that meets your satisfaction.
Flowers East Sheen is proud to be the florist of choice for homes and businesses in East Sheen and surrounding areas. Our reputation is built on providing only the freshest flowers and reliable, friendly service. Thank you for trusting us with your important moments. We look forward to delighting you with every delivery and providing peace of mind with our clear returns, refunds, and complaints policy.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
